User review
of CloudTalk
efficient customer support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy and intuitive user interface with efficient customer support.
They helped me setting up the system and understanding the product.
Everything went smooth.
What aspects are problematic or could work better?
They need to improve the payment methods (actually you can pay only by Debit or credit card).
And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.
What features/services would you like to see in future versions of this product?
IVR management from admin portal.
What specific problems in your company were solved by this product?
Changing the landline with a UK number.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
