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User review of CloudTalk

Efficient software with great customer care.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The product is very easy to use, provide international numbers, great customer care, and many useful features.

What aspects are problematic or could work better?

The cost of international calls is quite expensive

What features/services would you like to see in future versions of this product?

Mobile App.

What specific problems in your company were solved by this product?

We are testing the Cloud Talk for improvement of our customer care.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Online Media

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
5
amazing
Call Control
4
very good
Call Queues
4
very good
Click-To-Call
4
very good
International Numbers
4
very good
Call Disposition Codes and Notes
3
ok
Outbound Caller ID
4
very good
Voicemail
4
very good
Concurrent Calls
4
very good
Personalized Greetings
4
very good
Agent to Agent Calls
4
very good

Advanced Routing

Automatic Call Distributor (ACD)
4
very good
Interactive Voice Response (IVR) System
4
very good
Skill-Based Routing
3
ok
Forward To Phone
4
very good
No-Answer Call Forwarding
3
ok

Business Tools and Integrations

Seamless Integrations
4
very good
Computer Telephony
3
ok
Enhanced Caller ID
4
very good
Contact History
3
ok
Automated Workflows
4
very good

Monitoring

Call Monitoring
3
ok
Call Barging
4
very good
Historical Reporting
4
very good
Agent Reporting
4
very good
Custom Reporting
3
ok

Utilities

Email Notifications
5
amazing
Desktop Notifications
4
very good
Custom Permissions
4
very good
Local Caller ID
5
amazing