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User review of CloudTalk

Efficient software worth of money

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

What aspects are problematic or could work better?

I have not noticed yet any issues.

What features/services would you like to see in future versions of this product?

I would appreciate apps.

What specific problems in your company were solved by this product?

It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. Additionally, it helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

How did your company implement this product?

in the cloud

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
4
very good
Call Control
4
very good
Call Queues
4
very good
International Numbers
4
very good
Outbound Caller ID
4
very good
Personalized Greetings
4
very good
Agent to Agent Calls
4
very good

Advanced Routing

Automatic Call Distributor (ACD)
5
amazing
Interactive Voice Response (IVR) System
4
very good
Skill-Based Routing
4
very good
Forward To Phone
4
very good
No-Answer Call Forwarding
4
very good