User review
of CloudTalk
Essential tool for support teams
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.
What aspects are problematic or could work better?
Reporting isn't as powerful as I expected. I'd like to see more predictive analytics and suggestions.
What features/services would you like to see in future versions of this product?
Better reporting and predictive analytics.
What specific problems in your company were solved by this product?
Our abandoned call rate goes significantly down and first contact resolution goes up.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
