What are the best aspects of this product?
Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.
What aspects are problematic or could work better?
Reporting isn't as powerful as I expected. I'd like to see more predictive analytics and suggestions.
What features/services would you like to see in future versions of this product?
Better reporting and predictive analytics.
What specific problems in your company were solved by this product?
Our abandoned call rate goes significantly down and first contact resolution goes up.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Marketing and Advertising
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
How long is your contract with the vendor?