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User review of CloudTalk

Essential tool for support teams

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.

What aspects are problematic or could work better?

Reporting isn't as powerful as I expected. I'd like to see more predictive analytics and suggestions.

What features/services would you like to see in future versions of this product?

Better reporting and predictive analytics.

What specific problems in your company were solved by this product?

Our abandoned call rate goes significantly down and first contact resolution goes up.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

No information provided by the reviewer.