User review
of CloudTalk
Excellent VOIP Product
-
by Simon Dunant
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easy to onboard and setup, very competitive pricing.
What aspects are problematic or could work better?
The dialler software was basic and had a few issues which the dev team are looking
What features/services would you like to see in future versions of this product?
going into offline mode in the dialler would be good instead of logging into the software to do this
What specific problems in your company were solved by this product?
Cost of previous provider
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Non-Profit Organization Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Talkdesk
Why did you decide to change it?
Cost
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
1800
What is your total annual cost for using this product?
2500
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID very good
4
