Freshdesk + CloudTalk works like a charm

What are the best aspects of this product?

I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.

What aspects are problematic or could work better?

It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features.

Are you a current user of this product?

Yes