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User review
of CloudTalk
Great caller solution with CRM integration
-
by Faruk Aydin
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Seamless Hubspot integration
Fast and easy configuration
Clear UI
Customisation options
Reporting
Value for your money
Good support
What aspects are problematic or could work better?
At the beginning of the pandemic, there was an issue with the call quality but it was fixed by the team, now all works well.
What features/services would you like to see in future versions of this product?
Actually, we use the tool for inbound & outbound calls for sales & marketing dept. Together with the Hubspot integration, we are all covered. Let's see what new features they would bring.
What specific problems in your company were solved by this product?
Planning call actions
Receiving calls to dedicated numbers
Outbound calls
Tracking all calls on CRM
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
No implementation cost
What is your total annual cost for using this product?
$500/year for all the items we needed as a team
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues very good
4
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail amazing
5
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone amazing
5
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting amazing
5
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions amazing
5
Local Caller ID amazing
5
