User review
of CloudTalk
Great for growing businesses
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
This app made my job a lot easier. I connected it with the CRM system and it works perfectly. Integration went smoothly, without any problems and it making calls easy. I´m using it without any problems. I recommend!
What aspects are problematic or could work better?
The app is very intuitive and easy to use. Probably the only thing I would try to change is that this app has a higher price.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call amazing
5
International Numbers very good
4
Call Disposition Codes and Notes amazing
5
Outbound Caller ID very good
4
Concurrent Calls very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting amazing
5
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications ok
3
Custom Permissions very good
4
Local Caller ID very good
4
