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User review of CloudTalk

Great scalable solution

- by Jan Jursa

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Cloudtalk offers simple yet powerful solution for both small and large enterprises.

What aspects are problematic or could work better?

Customer support could use some more work in terms of how useful or polite they are.

What features/services would you like to see in future versions of this product?

Integration with more services.

What specific problems in your company were solved by this product?

As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

100€

What is your total annual cost for using this product?

600€

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
4
very good
Call Control
4
very good
Call Queues
4
very good
Click-To-Call
4
very good
International Numbers
4
very good
Call Disposition Codes and Notes
4
very good
Outbound Caller ID
4
very good
Voicemail
3
ok
Concurrent Calls
3
ok
Personalized Greetings
3
ok
Agent to Agent Calls
3
ok

Advanced Routing

Automatic Call Distributor (ACD)
4
very good
Interactive Voice Response (IVR) System
4
very good
Skill-Based Routing
3
ok
Forward To Phone
3
ok
No-Answer Call Forwarding
4
very good

Business Tools and Integrations

Seamless Integrations
4
very good
Computer Telephony
4
very good
Enhanced Caller ID
3
ok
Contact History
4
very good
Automated Workflows
3
ok

Monitoring

Call Monitoring
4
very good
Call Barging
4
very good
Historical Reporting
4
very good
Agent Reporting
4
very good
Custom Reporting
4
very good

Utilities

Email Notifications
4
very good
Desktop Notifications
4
very good
Custom Permissions
4
very good
Local Caller ID
3
ok