Great tool with useful integrations for call centers

What are the best aspects of this product?

I like when things go smoothly and this was the case! I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

What aspects are problematic or could work better?

There is nothing to say from my side. We have had a positive overall experience.

What features/services would you like to see in future versions of this product?

It is simply amazing. If I have a question, I just call the support team. They are extremely knowledgeable and helpful. If you're not sure how does something work, they will make sure you understand.

What specific problems in your company were solved by this product?

In general, we are communicating with our customers on a daily basis regarding our products and services we offer. Main topics of our calls are regarding the pre-sale questions, technical questions and navigation within our products which our team sell and support.

Are you a current user of this product?

Yes