User review
of CloudTalk
Intuitive and saving time tool
-
by Damian Fečik
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The system is very easy to use so you do not have to spend a lot of time to explain it for new people in your team, I would say that it is a real-time saver for my company and definitely worth the money.
What aspects are problematic or could work better?
We are using CloudTalk for almost 6 months now and there was no problem so far.
What features/services would you like to see in future versions of this product?
Mobile App
What specific problems in your company were solved by this product?
Fluctuation of people, because its easy to use employees do not have a problem with it.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Events Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
idk
What is your total annual cost for using this product?
idk
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control very good
4
Call Queues very good
4
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID amazing
5
Voicemail very good
4
Concurrent Calls amazing
5
Personalized Greetings very good
4
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing amazing
5
Forward To Phone amazing
5
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History very good
4
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID amazing
5
