User review
of CloudTalk
Much needed inhouse call centre
-
by Tomáš Cako
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to use
Very intuitive
Lots of integrations with other services
Good price
Online platform
Customer service
What aspects are problematic or could work better?
Did not recognize any problems since.
What features/services would you like to see in future versions of this product?
Probably more integrations with other online tools and SaaS.
What specific problems in your company were solved by this product?
Now we don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What is your total annual cost for using this product?
468
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
