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User review
of CloudTalk
Nice willing people on technical support
-
by Martin Skubnik
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from the support.
What aspects are problematic or could work better?
I would welcome a longer trial period - e.g. 30 days.
What features/services would you like to see in future versions of this product?
more pricing options
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Investment Management
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues amazing
5
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID amazing
5
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings amazing
5
Agent to Agent Calls amazing
5
Advanced Routing
Interactive Voice Response (IVR) System very good
4
Forward To Phone very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Enhanced Caller ID amazing
5
Monitoring
Historical Reporting amazing
5
Utilities
Email Notifications amazing
5
Custom Permissions amazing
5
