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User review of CloudTalk

Perfect phone system for startups. Easy to use with great customer support.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues.

What aspects are problematic or could work better?

To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.

What specific problems in your company were solved by this product?

Our idea was to provide better customer support for growing issues we had to solve. We were already using Intercom and Help Scout, so the integration was pretty easy and with custom workflows we were able to set it up to our special needs.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Entertainment

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Aircall

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

No information provided by the reviewer.