User review
of CloudTalk
Perfect software for your business
-
by Peter Jančok
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very easy to use a effective system. Good customer support.
What aspects are problematic or could work better?
I have been working with this system for few months and have no bad experience at all.
What specific problems in your company were solved by this product?
We were able to review and analyse chat history with our customers. It helped with raising quality of our serivces.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control amazing
5
Call Queues very good
4
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID ok
3
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings ok
3
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing ok
3
Forward To Phone very good
4
No-Answer Call Forwarding amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting mediocre
2
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions amazing
5
Local Caller ID amazing
5
