User review
of CloudTalk
Perfect tool for contact centers
-
by Peter Rossino
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Our customer support team enjoys CloudTalk. Agents can see customers detail even before they pick up a phone call. Real-time dashboard is such a great feature.
What aspects are problematic or could work better?
I can’t remember anything that would bother me a lo.
What features/services would you like to see in future versions of this product?
Better ipad admin interface, text messages
What specific problems in your company were solved by this product?
Increasing sales and enhancing our customer support
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Online Media
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
