- Home Call Center Software CloudTalk Quick setup, easy to use, great sound quality
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User review
of CloudTalk
Quick setup, easy to use, great sound quality
-
by Daniela Borikova
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I was surprised how quick and easy the setup was. It is designed exactly to suit contact center needs. Sound quality is very good. I can always rely on CloudTalk.
What aspects are problematic or could work better?
Of course bugs appear sometimes but they respond fast.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID very good
4
