User review
of CloudTalk
shift of communication
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
saving money on calls, being able to record calls and to analyse data
What aspects are problematic or could work better?
the internal setup could be more deeper
What features/services would you like to see in future versions of this product?
being free
What specific problems in your company were solved by this product?
international calls
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Construction
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) ok
3
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing very good
4
Forward To Phone ok
3
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony ok
3
Enhanced Caller ID mediocre
2
Contact History very good
4
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting very good
4
Agent Reporting amazing
5
Custom Reporting ok
3
Utilities
Email Notifications ok
3
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID ok
3
