- Home Call Center Software CloudTalk Simple and easy do deploy SaaS VCC Solution
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User review
of CloudTalk
Simple and easy do deploy SaaS VCC Solution
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by Damian Paklos
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Cost, simplicity, ease of setup. Cloudtalk is a great SaaS for quick Virtual Contact Centre deployments
What aspects are problematic or could work better?
It would be great to have Visual IVR feature and some self service aspect (like buying CLI's)
What features/services would you like to see in future versions of this product?
Visual IVR, one stop shop
What specific problems in your company were solved by this product?
We needed a quick call centre deployment software and Cloudtalk met this expectation
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Few hunderd dollars
What is your total annual cost for using this product?
Few hunder dollars
Did you get any discount for this product? How much?
No
