User review
of CloudTalk
Simple, effective
-
by David Bakare
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Speed it loads very quickly and very efficiently this service saves me a lot of time instead of having to use the office phone.
What aspects are problematic or could work better?
sometimes calls can drop but thats very few times.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
£0-9999
What is your total annual cost for using this product?
£0-9999
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
None
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues amazing
5
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Personalized Greetings amazing
5
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing amazing
5
Forward To Phone amazing
5
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting amazing
5
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions amazing
5
Local Caller ID amazing
5
