User review
of CloudTalk
Stable & Cost Effective
-
by Alica Sumska
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price.
What aspects are problematic or could work better?
Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.
What specific problems in your company were solved by this product?
The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
