User review
of CloudTalk
Very Convenient
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
-Easy to use
-Can be used with other applications
What aspects are problematic or could work better?
-When the internet gets disconnected, it stops working even after sorting out the connection. You have to restart it.
What features/services would you like to see in future versions of this product?
None so far
What specific problems in your company were solved by this product?
Remote working
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
No idea
What is your total annual cost for using this product?
No idea
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
No idea
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues ok
3
Click-To-Call very good
4
International Numbers ok
3
Call Disposition Codes and Notes ok
3
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls mediocre
2
Personalized Greetings ok
3
Agent to Agent Calls ok
3
Advanced Routing
Automatic Call Distributor (ACD) ok
3
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations ok
3
Computer Telephony ok
3
Enhanced Caller ID ok
3
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting ok
3
Utilities
Email Notifications ok
3
Desktop Notifications ok
3
Custom Permissions ok
3
Local Caller ID ok
3
