User review
of CloudTalk
Very easy to use and practical
-
by Annamária Borisová, M.A.
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.
What aspects are problematic or could work better?
We are using CloudTalk for almost 6 months now and there was no problem so far.
What features/services would you like to see in future versions of this product?
Mobile App
What specific problems in your company were solved by this product?
Fluctuation of people, because its easy to use employees do not have a problem with it.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
20
What is your total annual cost for using this product?
4880
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues amazing
5
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Personalized Greetings amazing
5
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing very good
4
Forward To Phone amazing
5
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History amazing
5
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging amazing
5
Historical Reporting amazing
5
Agent Reporting amazing
5
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions amazing
5
Local Caller ID amazing
5
