User review
of CloudTalk
Very good experience, I recommend it
-
by Stefan Raicevic
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Customer service is very good
Quality of network is nice
Easy to use
What aspects are problematic or could work better?
Price for some countries is a bit high
What features/services would you like to see in future versions of this product?
integration with ZOHO CRM and mob app
What specific problems in your company were solved by this product?
direct contact with customers
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Import and Export
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
zadarma
Why did you decide to change it?
Because zadarma sucks. especially their customer service
Are you satisfied with the change?
Very much
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
around 50USD
What is your total annual cost for using this product?
around 600USD
How long is your contract with the vendor?
1 month
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID very good
4
