User review
of CloudTalk
Very useful integrations.
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Simle, quick and functional. Since we started using it, we can focus on other things and do a lot more work done in less time. Thats our new productivity booster
What aspects are problematic or could work better?
We didn't see anything that might bother us.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How long did it take to set up this product?
less than 1 day
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail ok
3
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) ok
3
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting amazing
5
Utilities
Email Notifications ok
3
Desktop Notifications ok
3
Custom Permissions ok
3
Local Caller ID ok
3
