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User review of Comindware Tracker

An elite product in the market.

- by Oscar Alberto Paez Bencomo

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Since the software has arrived it has allowed easy monitoring of the resolution of queries and problems. In addition, the workflow and business process management features are unique to standardize activities in all areas, it is very useful for us to track the scenario between the purchasing team and the operations team. We identify bottlenecks and time constraints and also serves as a valuable contribution to Lean Management and process improvement.

What aspects are problematic or could work better?

The great detail that the product has is automatic emails that let you know at what stage the project is because they become annoying and do not really help.

What features/services would you like to see in future versions of this product?

I would like it to have a better platform with a faster workflow editor and an external application that can perform import processes efficiently.

What specific problems in your company were solved by this product?

Comindwareme has saved time and money on trips without mentioning that it has real-time notifications that inform me about any new feature presented in the flow, it makes things much easier for me, since I can track workflows from the application, I can also know the Real-time status of workflows that are running.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Design

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Graphical modeling of processes
3
ok
Pre-fill forms
4
very good
Visual representation of tasks
5
amazing
SLA status indicators
5
amazing
WYSIWYG form designer
4
very good
KPI-based reports
5
amazing
Notifications
4
very good
Parallel branches
4
very good
Role-based access
3
ok
Integration
3
ok