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User review of Comindware Tracker

Best solution for business process and workflow management

- by Sneha Chordiya

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Ease of creation of web forms and Cloud base facility.

What aspects are problematic or could work better?

There is no mobile version. Sometimes requires me to refresh the page and restart the order.

What features/services would you like to see in future versions of this product?

Need to more compatible with other tools and looking for a mobile version.

What specific problems in your company were solved by this product?

Comindware Tracker is very well suited in areas that have a lot of exchange of thoughts and ideas that need to be organized into a proper flow. It has personally allowed me to track and have more control over the processes and tasks in the execution of the personnel under my responsibility or those departments that depend on me.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What is your total annual cost for using this product?

USD 360

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Graphical modeling of processes
4
very good
Pre-fill forms
4
very good
Visual representation of tasks
4
very good
SLA status indicators
4
very good
WYSIWYG form designer
4
very good
KPI-based reports
4
very good
Notifications
4
very good
Parallel branches
4
very good
Role-based access
4
very good
Integration
4
very good