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User review of Comindware Tracker

Good tool to manage work flows and tasks

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It helps to manage simple, yet important processes. You can set up something like 3-step process and make it more complex, when you know how to optimise it - really easy and effective.

What aspects are problematic or could work better?

I don't like how attached files work. Browser offers to download them instead of view. That's something that can be easily fixed..

What features/services would you like to see in future versions of this product?

see above - improved work with attached files

What specific problems in your company were solved by this product?

process were put under control.
CAPEX, expenses approval and claims management
all is transparent now thanks to Comindware Tracker

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Electronics

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

MS Excel and some task management

Why did you decide to change it?

different activities in different files, different people adding different records etc

Are you satisfied with the change?

yes - absolutely

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
4
very good
SLA status indicators
3
ok
WYSIWYG form designer
3
ok
KPI-based reports
3
ok
Notifications
4
very good
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
4
very good
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