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User review of Comindware Tracker

Great business process automation

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Key capabilities and wide variety of tools. Full process automation and business anaytics.

What aspects are problematic or could work better?

Serves for basic process automation. Is great for document management and non structured processes.

What features/services would you like to see in future versions of this product?

More system oriented approach would be great. Other than outlook based tracking.
Maybe more implementations for IOS system.

What specific problems in your company were solved by this product?

Workflow management. Time management and process optimization

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Airlines/Aviation

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

Graphical modeling of processes
4
very good
Pre-fill forms
3
ok
Visual representation of tasks
3
ok
SLA status indicators
4
very good
WYSIWYG form designer
3
ok
KPI-based reports
4
very good
Notifications
4
very good
Parallel branches
4
very good
Role-based access
3
ok
Integration
5
amazing