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User review of Comindware Tracker

helped get my department back on tack!”

- by Pankaj Rawat

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Great for keeping everyone in the loop. Comindware Tracker is integrated with Active Directory, so user management is snap. Comindware Tracker sales would have to contact engineering to see what phase a project was in, now anyone can see where a project is at which has eliminated a lot of phone calls. Our customer satisfaction has improved by a large margin since implementing it.

What aspects are problematic or could work better?

A number of social media platforms which may not be very popular. reporting is OK, but might be improved.

What features/services would you like to see in future versions of this product?

Reporting should be improved. API can be improved too

What specific problems in your company were solved by this product?

: Comindware Tracker is great for keeping everyone in loop. Before Comindware Tracker sales would have to contact engineering to see what phase a project was in, now anyone can see where a project is at which has eliminated a lot of phone calls.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Graphical modeling of processes
3
ok
Pre-fill forms
4
very good
Visual representation of tasks
3
ok
SLA status indicators
4
very good
WYSIWYG form designer
3
ok
KPI-based reports
4
very good
Notifications
3
ok
Parallel branches
4
very good
Role-based access
4
very good