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User review of Comindware Tracker

Helpful to manage compliance and policy

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

- Helped us to manage compliance and policy
- Great support, brings you the answers you need

What aspects are problematic or could work better?

- Quite price intensive
- Onboarding took some time as the product is a bit "heavy", could be more intuitive

What specific problems in your company were solved by this product?

Managing compliance and policies.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

20000 EUR

What is your total annual cost for using this product?

20000 EUR

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

5000 EUR

FEATURE DETAILS

Graphical modeling of processes
4
very good
Pre-fill forms
4
very good
Visual representation of tasks
5
amazing
SLA status indicators
4
very good
WYSIWYG form designer
3
ok
KPI-based reports
4
very good
Notifications
3
ok
Parallel branches
4
very good
Role-based access
4
very good
Integration
4
very good