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User review of Comindware Tracker

helps achieve better task management

- by Mostafa Dakam

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Available in both downloadable and a cloud version.
Friendly user interface with nice features like the simple drag and drop.
Automated workflow and centralized document management.
Easy to setup no IT support is required.

What aspects are problematic or could work better?

Lacking the ability to integrate with some other services like Office 365.
Could be a little bit costly especially for the cloud version if you have many people who need to access the software.

What features/services would you like to see in future versions of this product?

Integration with Microsoft Office 365 would be perfect.

What specific problems in your company were solved by this product?

We’ve first tried the downloadable version as a free trial, after getting used to the software, we’ve then switched to the cloud version, the video tutorials helped us understand how creating and assigning the tasks, the app defiantly helped our team manage their tasks in timely efficient manner, it’s been a beneficial solution to us.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Oil & Energy

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
5
amazing
SLA status indicators
4
very good
WYSIWYG form designer
5
amazing
KPI-based reports
5
amazing
Notifications
4
very good
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
3
ok