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User review of Comindware Tracker

One of the best tools for workflow management

- by Steward Copper

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Employees like that it is easy to tweak workflows and forms, so they can easily optimize without breaking stride. Besides, it successfully routes hand-offs between different teams, adds transparency to workflows and allows for social collaboration within workflow tasks.

What aspects are problematic or could work better?

Open API is good, but not enough in my opinion. I would add out-of-box integrations with popular web-services.

What features/services would you like to see in future versions of this product?

Out-of-box integrations

What specific problems in your company were solved by this product?

Comindware Tracker is being used to track the full lifecycle of our service from managing offer requests that come through a web form and then processing service request and managing service delivery.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
5
amazing
SLA status indicators
5
amazing
WYSIWYG form designer
5
amazing
Notifications
5
amazing
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
3
ok
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