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User review of Comindware Tracker

Quick response and homework assignment

- by Jammal Moreno Masila

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

total control of all the files that my company works with, despite presenting many modules that are very effective when it comes to work. Previously highlights the tutorial that solves most of the doubts that usually arise when working. Perfectly configured taking into account multiple aspects such as price variations.
In addition, one of its strengths is the analysis through reports which facilitates decisions when estimating purchases.

What aspects are problematic or could work better?

Using this work tool for quite some time I have to admit that one of the aspects that I dislike most is that it takes many hours to get the best performance.

What features/services would you like to see in future versions of this product?

Daily usability, takes into account thousands of aspects from to be able to vary, the items are found very quickly. I have used the r3 module for a long time and although updates are not daily it allows me to get the best performance.

What specific problems in your company were solved by this product?

Comindware is one of the main tools that medium and large companies must have for efficient management of their products and services.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Automotive

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
4
very good
SLA status indicators
5
amazing
WYSIWYG form designer
5
amazing
KPI-based reports
4
very good
Notifications
5
amazing
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
4
very good