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User review of Comindware Tracker

Superb workflow software

- by Jonathan Kenson

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Ease of use and scalability. Business users can build their own workflows and web forms, maintain and modernize them, right from web interface. Administrators with some technical skills can easily create complex workflows and integrate with the 3rd party systems via open API.

What aspects are problematic or could work better?

Documentation might be more detailed.

What specific problems in your company were solved by this product?

we use Comindware Tracker for solving pretty common business problems - speeding up approval processes, simplifying SLA tracking and customer order handling, and much more.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
5
amazing
SLA status indicators
5
amazing
WYSIWYG form designer
5
amazing
Notifications
5
amazing
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
4
very good
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