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User review of Comindware Tracker

Very approachable workflow tool

- by Venice Sanders

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Comindware Tracker is easy to setup since it is a web-based solution. And it is very approachable as far as it is available from any web-browser where you can check particular workflow status, change your task status, check your workflow tasks list, discuss a task with your colleagues, share a document and more. In addition it emails requests to assignees, reminds about due dates, automatically generates and sends reports. Overall, it has really streamlined our workflows and collaboration.

What aspects are problematic or could work better?

In my point of view, it lacks report templates. - they would simplify new reports configuration.

What features/services would you like to see in future versions of this product?

Report templates

What specific problems in your company were solved by this product?

It is used by our entire company and routs a lot of different workflows - employee requests to HR and IT departments, new employee hiring, expense and capex requests.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
5
amazing
SLA status indicators
5
amazing
WYSIWYG form designer
5
amazing
KPI-based reports
4
very good
Notifications
5
amazing
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
4
very good
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