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User review of Comindware Tracker

Wonderful workflow software

- by Roy Timb

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Incredible agility is gives. Comindware Tracker delivers powerful web-based designers for workflow and form creation. It it turns that a workflow can be inproved or your form need an additional field, that is a matter of minuted to apply all necessary changes.

What aspects are problematic or could work better?

Training might be better. Now you have to rely on the user guide and support team help.

What features/services would you like to see in future versions of this product?

User interface is intuitive, but I would be happy to have short hints.

What specific problems in your company were solved by this product?

Comindware Tracker automates our internal workflows throughout like IT requests, new hire, a wide range of requests to HR department. A Bulk of workflows related to sales and approvals are under automation now.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Graphical modeling of processes
5
amazing
Pre-fill forms
5
amazing
Visual representation of tasks
5
amazing
SLA status indicators
3
ok
WYSIWYG form designer
5
amazing
KPI-based reports
4
very good
Notifications
5
amazing
Parallel branches
5
amazing
Role-based access
5
amazing
Integration
5
amazing
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