I enjoy working with this program because it actively supports my company

What are the best aspects of this product?

I really enjoy it a lot as it's incredibly loaded in functionalities because it has all the industry's leading tech has but is not that costly. There's nothing we haven't been able to do until now. It's really a software that can evolve with you. Many months ago, we began with quite a simple version and have upgraded over time. In every stage in creating a system that better fits our needs, the sales department has been very helpful to update Comm100 consistently and it is noticeable that they are taking it seriously a lot about the upgrades and about the necessary enhancements and improvements. I enjoy customized, personalized auto-responses and I use them a lot. I also appreciate being constantly informed of server downtime and app upgrades. The chat is very convenient to use and quick and seamless.

What aspects are problematic or could work better?

We never ever had trouble with Comm100. With the latest app updates, all we didn't like was updated and in some cases, a custom tech team solution went beyond only for us. This chat app is rarely disabled unless your networking system is inactive. It also has ChatBot: a Comm100 release that is a massive automated response bot. It is incredibly handy when I'm away, I just have to set up the content and follow my client's terms. This app is well suited to our organization's needs, we use it as a communication platform to connect with our consumers, sales and customer support. Customers also like that they are able to assess the chat session after it ends and receive a copy of the chat record if needed.

What specific problems in your company were solved by this product?

For much of our customer care, we use Comm100, however, live chat nonetheless highlights. Personalized invites, innovative and responsive layout, information base and automated messaging all helped us develop our customer support capabilities, we are trying to extend the use of Comm100 across 100% of our support service experience and things went quite well so far. The chat dashboard has valuable features, the overview and report summaries are full of solutions and apps I use every day. Also provides the needed help to run our system, providing canned messages and an auto-response service after business hours is really helpful. It is very user-friendly, with very minimal interruption it was also very reliable.

Are you a current user of this product?

Yes