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Comm100 REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.6

What is Comm100?

Comm100 is a live chat solution designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective in real time. Popular and widely used, Comm100 can help almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. With Comm100 live chat platform, you can grow your business and make your brand more reliable, and make communication much more flexible.

Comm100 is a reliable platform that stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location. At the same time, they can use the platform to communicate and assist each other, in order to deliver support as much as possible. Furthermore, Comm100 is seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses across the world. Top features include: Rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and many others.

Overview of Comm100 Benefits

Comm100 will become a very important factor of your online business in no time, enabling face-to-face-like real-time communication, and assuring customers that they can rely on you in every situation. Brick-and-mortar stores are absolute beneficiaries, but startups and diverse online businesses looking to drive more traffic to their websites should consider it too.

With Comm100, tracking and engaging visitors will be a breeze, since you will be able to establish instant communication, and to implement your own rules on how that communication is going to take place. To start with, Comm100 is fully customizable, meaning that you can configure everything from the chat button and window to the post-chat rating methods to fit your brand, and enable/disable the functions you don’t really need (pre-chat surveys, for instance). It will be up to you even to choose the window title, fields, and greeting messages.

At the same time, the platform monitors visitors’ behavior, and keeps track of their navigation preferences. The information is afterwards stored in a historical database, where you can see where users are coming from, how many times they landed on a particular page, how much time they spent browsing, and similar information.

Finally, Comm100 Live Chat invites customers to chat automatically, and therefore provides incentives for them to interact with you. You can choose the group of users that these invitations will be sent to, according to the data related to their behavior and preferences. The platform will simply gather all all relevant parameters for these invitations, such as the time spent on your pages, current pages URLs, keywords, visit times, and many more.

Overview of Comm100 Features

  • Customizable Chat Windows
  • Performance Reports
  • Analytics
  • Security & Reliability
  • Rule-Based Chat Allocation & Routing
  • Granular Permission Setting
  • Team Collaboration
  • Supervision
  • CMS Integration
  • E-Commerce Integration
  • Rule-Based Proactive Chat
  • Surveys
  • Easy-to-Search Chat History
  • Multiple Languages
  • Auto-Translation
  • Mobile Optimization
  • Open APIs

Comm100 Position In Our Categories

Position of Comm100 in our main categories:

50

Comm100 is one of the top 50 Customer Support Softwareproducts

50

Comm100 is one of the 50
Customer Support Software products


Comm100 is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#17
Category:Position:
Live Chat Software#17

Every organization has different wants and needs a software that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you look for a software product, first be sure what you want it for. Read some Comm100 reviews and ask yourself do you want basic functionality or do you want advanced functionality? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to assist your search. There are plenty of elements that you need to reflect on and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you require to improve your organization effectiveness and productivity.

How Much Does Comm100 Cost?

Comm100 Pricing Plans:
Free trial
Team
$29/operator/month
Business
$49.00/operator/month
Enterprise
By quote

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Comm100 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Comm100. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

59

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT

What are Comm100 pricing details?

Comm100 Pricing Plans:
Free trial
Team
$29/operator/month
Business
$49.00/operator/month
Enterprise
By quote

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

What integrations are available for Comm100?

Comm100 Live Chat integrates with the following systems and applications:

  • Salesforce
  • GoToMeeting
  • Joinme
  • Zendesk
  • Cisco
  • Avaya
  • Google Analytics
  • Facebook
  • Google +
  • WordPress
  • Joomla
  • Shopify
  • Magento
  • Drupal

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