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Comm100 Review

Comm100
Our score: 8.6 User satisfaction: 98%

What is Comm100?

Comm100 is a live chat solution designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective in real time. Popular and widely used, Comm100 can help almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. With Comm100 live chat platform, you can grow your business and make your brand more reliable, and make communication much more flexible.

Comm100 is a reliable platform that stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location. At the same time, they can use the platform to communicate and assist each other, in order to deliver support as much as possible. Furthermore, Comm100 is seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses across the world. Top features include: Rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and many others.

Overview of Comm100 Benefits

Comm100 will become a very important factor of your online business in no time, enabling face-to-face-like real-time communication, and assuring customers that they can rely on you in every situation. Brick-and-mortar stores are absolute beneficiaries, but startups and diverse online businesses looking to drive more traffic to their websites should consider it too.

With Comm100, tracking and engaging visitors will be a breeze, since you will be able to establish instant communication, and to implement your own rules on how that communication is going to take place. To start with, Comm100 is fully customizable, meaning that you can configure everything from the chat button and window to the post-chat rating methods to fit your brand, and enable/disable the functions you don’t really need (pre-chat surveys, for instance). It will be up to you even to choose the window title, fields, and greeting messages.

At the same time, the platform monitors visitors’ behavior, and keeps track of their navigation preferences. The information is afterwards stored in a historical database, where you can see where users are coming from, how many times they landed on a particular page, how much time they spent browsing, and similar information.

Finally, Comm100 Live Chat invites customers to chat automatically, and therefore provides incentives for them to interact with you. You can choose the group of users that these invitations will be sent to, according to the data related to their behavior and preferences. The platform will simply gather all all relevant parameters for these invitations, such as the time spent on your pages, current pages URLs, keywords, visit times, and many more.

Overview of Comm100 Features

  • Customizable Chat Windows
  • Performance Reports
  • Analytics
  • Security & Reliability
  • Rule-Based Chat Allocation & Routing
  • Granular Permission Setting
  • Team Collaboration
  • Supervision
  • CMS Integration
  • E-Commerce Integration
  • Rule-Based Proactive Chat
  • Surveys
  • Easy-to-Search Chat History
  • Multiple Languages
  • Auto-Translation
  • Mobile Optimization
  • Open APIs

Comm100 Position In Our Categories

Because companies have specific business-related demands, it is practical that they avoid choosing an all-encompassing, ideal system. Nevertheless, it is difficult to chance on such a software solution even among sought-after software products. The best step to do can be to set down the various main aspects that demand investigation including critical features, price plans, skill levels of staff members, business size, etc. After which, you must follow through your product research through and through. Have a look at some Comm100 reviews and look over each of the software products in your shortlist in detail. Such well-rounded research guarantees you take out ill-fitting apps and pay for the system that has all the benefits you require business requires to be successful.

Position of Comm100 in our main categories:

TOP 50

Comm100 is one of the top 50 Customer Support Software products

Comm100 is also listed in the following subcategories:

Every enterprise has its own characteristics, and may require a special Live Chat Software solution that will be adjusted to their business size, type of clients and staff and even particular industry they support. It's not wise to count on finding a perfect app that is going to work for every business regardless of their background is. It may be a good idea to read a few Comm100 Live Chat Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you require an easy and intuitive solution with just basic features? Will you actually make use of the advanced tools required by experts and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will match your budget.

How Much Does Comm100 Cost?

Comm100 Pricing Plans:

Free Trial

Team

$29/operator/month

Business

$49.00/operator/month

Enterprise

By quote

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

User Satisfaction

Positive Social Media Mentions 59
Negative Social Media Mentions 1

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Comm100 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Comm100. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Comm100 Comparisons

Comm100 user reviews

The best chat software

Read full review >
Lurline
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2020 Company Size: More than 100 Employees Industry: N/A

Perfect user interface, lovely people!

Read full review >
Elwin
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.03.2020 Company Size: 1-10 Employees Industry: N/A

Excellent product, staff, and awesome partner

Read full review >
Giovanna
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2020 Company Size: 11-50 Employees Industry: Internet

Comm100 Live Chat

Read full review >
Jennie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 04.03.2020 Company Size: 1-10 Employees Industry: Automotive

Most favorite chat program

Read full review >
Eleazar
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.02.2020 Company Size: More than 100 Employees Industry: Financial Services

What are Comm100 pricing details?

Comm100 Pricing Plans:

Free Trial

Team

$29/operator/month

Business

$49.00/operator/month

Enterprise

By quote

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

What integrations are available for Comm100?

Comm100 Live Chat integrates with the following systems and applications:

  • Salesforce
  • GoToMeeting
  • Joinme
  • Zendesk
  • Cisco
  • Avaya
  • Google Analytics
  • Facebook
  • Google +
  • WordPress
  • Joomla
  • Shopify
  • Magento
  • Drupal

Comm100 average rating:

Average score
4.8/5 (8 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Daisha

PROS: The easiness is what I enjoy most about Comm100. The Comm100 platform is simple to configure and also quite intuitive to use on your website. It's always a convenience to get your agents signed up and ready to connect. Comm100 does have a lot of videos and guides if you need assistance with any features. Another big benefit is that even in Canada we could keep our info. As a public entity, that was a make-or-break deal because of laws on privacy.

CONS: I really have nothing here to say. Some issues I had with the Comm100 team have definitely been dealt with quickly.

Reviewed 3 months ago

Read full review >

The least favorable review

Jena

PROS: I really enjoy it a lot as it's incredibly loaded in functionalities because it has all the industry's leading tech has but is not that costly. There's nothing we haven't been able to do until now. It's really a software that can evolve with you. Many months ago, we began with quite a simple version and have upgraded over time. In every stage in creating a system that better fits our needs, the sales department has been very helpful to update Comm100 consistently and it is noticeable that they are taking it seriously a lot about the upgrades and about the necessary enhancements and improvements. I enjoy customized, personalized auto-responses and I use them a lot. I also appreciate being constantly informed of server downtime and app upgrades. The chat is very convenient to use and quick and seamless.

CONS: We never ever had trouble with Comm100. With the latest app updates, all we didn't like was updated and in some cases, a custom tech team solution went beyond only for us. This chat app is rarely disabled unless your networking system is inactive. It also has ChatBot: a Comm100 release that is a massive automated response bot. It is incredibly handy when I'm away, I just have to set up the content and follow my client's terms. This app is well suited to our organization's needs, we use it as a communication platform to connect with our consumers, sales and customer support. Customers also like that they are able to assess the chat session after it ends and receive a copy of the chat record if needed.

Reviewed 3 months ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The best chat software

Read full review >
Lurline
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Comm100 has countless functionalities to pick from, depending on your chat demands. Besides, they always innovate and develop.

CONS: I think it's the lack of skip choices and dark skin will certainly boost the interface.

What do you think about this review? Great Poor

Perfect user interface, lovely people!

Read full review >
Elwin
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.03.2020 Company Size: 1-10 Employees Industry: N/A

PROS: I like that it's very simple to set up on our web pages and to have custom keys.

CONS: I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.

What do you think about this review? Great Poor

Excellent product, staff, and awesome partner

Read full review >
Giovanna
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2020 Company Size: 11-50 Employees Industry: Internet

PROS: The Comm100 staff is a delight to deal with. They are informed, sensitive, artistic, optimistic and ready to dive into data to put the customer first.

CONS: It's hard to find something unlikeable with Comm100. The team is simply awesome. Though I'd prefer it if they had a California office.

What do you think about this review? Great Poor

Comm100 Live Chat

Read full review >
Jennie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 04.03.2020 Company Size: 1-10 Employees Industry: Automotive

PROS: We have used this chat tool for strong seven years. One of the strongest, user-friendly tool that has indispensable features that help maximize the customer experience with our business.

CONS: There's nothing in this platform that I don't like. When you learn the requirements for installation, the operation will be fast and simple.

What do you think about this review? Great Poor

Most favorite chat program

Read full review >
Eleazar
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.02.2020 Company Size: More than 100 Employees Industry: Financial Services

PROS: Comm100's powerful. It does provide all the features an operator needs to offer excellent customer service.

CONS: I'd like to be able to do more customization through the agent's perspective.

What do you think about this review? Great Poor

Comm100’s great online chat

Read full review >
Cruz
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 04.02.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: A few of the things we enjoy best about Comm100 is having amazing functionality, high-end software, and it's cost-effective. It has ChatBot too that lets us automate the usual answers to the most frequent questions from people which frees up time and boosts our turnaround times. Moreover, the cool thing is that this chat won't go offline until you've decided to log off.

CONS: There's nothing bad about this software. Each version was significantly improved every time and responded to consumer feedback, demonstrated no bugs or sluggishness.

What do you think about this review? Great Poor

I enjoy working with this program because it actively supports my company

Read full review >
Jena
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 21.01.2020 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I really enjoy it a lot as it's incredibly loaded in functionalities because it has all the industry's leading tech has but is not that costly. There's nothing we haven't been able to do until now. It's really a software that can evolve with you. Many months ago, we began with quite a simple version and have upgraded over time. In every stage in creating a system that better fits our needs, the sales department has been very helpful to update Comm100 consistently and it is noticeable that they are taking it seriously a lot about the upgrades and about the necessary enhancements and improvements. I enjoy customized, personalized auto-responses and I use them a lot. I also appreciate being constantly informed of server downtime and app upgrades. The chat is very convenient to use and quick and seamless.

CONS: We never ever had trouble with Comm100. With the latest app updates, all we didn't like was updated and in some cases, a custom tech team solution went beyond only for us. This chat app is rarely disabled unless your networking system is inactive. It also has ChatBot: a Comm100 release that is a massive automated response bot. It is incredibly handy when I'm away, I just have to set up the content and follow my client's terms. This app is well suited to our organization's needs, we use it as a communication platform to connect with our consumers, sales and customer support. Customers also like that they are able to assess the chat session after it ends and receive a copy of the chat record if needed.

What do you think about this review? Great Poor

Comm100 Live Chat & Bot is a must in this modern age.

Read full review >
Daisha
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 08.01.2020 Company Size: 1-10 Employees Industry: Higher Education

PROS: The easiness is what I enjoy most about Comm100. The Comm100 platform is simple to configure and also quite intuitive to use on your website. It's always a convenience to get your agents signed up and ready to connect. Comm100 does have a lot of videos and guides if you need assistance with any features. Another big benefit is that even in Canada we could keep our info. As a public entity, that was a make-or-break deal because of laws on privacy.

CONS: I really have nothing here to say. Some issues I had with the Comm100 team have definitely been dealt with quickly.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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