Perfect user interface, lovely people!

What are the best aspects of this product?

I like that it's very simple to set up on our web pages and to have custom keys.

What aspects are problematic or could work better?

I wish there's an option to write a username the IP address indicates. It does indicates a name after the chat. However, I often talk to them and never really had a chat with them. It will be nice to know when they're on my website and what pages on my site they go to.

What specific problems in your company were solved by this product?

I can see anyone that's coming to my site and can also see returning people that we have prior customer engagement. I can also view their activities on our site.

Are you a current user of this product?

Yes