Customizable for our needs

What are the best aspects of this product?

We have been using Commence CRM for more than 20 years and we have not found any other app that can compete with this solution. Our company optimizes workflow processes for clients, therefore our work rotates around strict processes and Commence CRM can be easily customized for our requirements. The system offers great synchronization and you get 100% functionality even when working offline and in the field. We upgraded our Microsoft products recently and Commence continued to work without a hitch. We wish all systems were like this.

What aspects are problematic or could work better?

The web-based version of Commence CRM is not as robust as its RM edition which we use. The RM edition operates fine on Windows tablets, but its functionality is not as robust on Mac and Android devices.

What specific problems in your company were solved by this product?

We wanted a Windows-based system that is highly customizable for our workflow processes at minimal expenses. Commence is the only app that fits our needs without needing time-consuming and costly programming. Our in-house team could manage to complete most of the customization and we only needed to contact the vendor for integrations with third party apps using the system’s API.

Are you a current user of this product?

Yes