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Commence CRM Review

Commence CRM
Our score: 8.5 User satisfaction: 100%

What is Commence CRM?

Commence CRM is an online CRM for small to mid-size companies. You can use the app for improved market segmentation, and increased sales and profitability.

Commence CRM can help in managing the sales cycle and building brand recognition. You can also depend on the vendor’s reliable customer service to resolve any issues you may have promptly.

Overview of Commence CRM Benefits

Comprehensive Application Suite –  Commence CRM offers functionality that is  traditionally only available in higher end more costly solutions. In addition to traditional contact management, sales, marketing and lead management, Commence CRM offers a fully integrated Help Desk solution with a Customer Portal, a Project Management application, a Document Library, a pre-built Analytics Module, Social CRM and the ability to integrate with disparate systems like accounting programs. Integration to MS Outlook, and other email programs and full mobile access are incorporated in each of the product editions. Other unique features include lead ranking and color coding, customer ranking and color coding, a built-in organization chart and a drip marketing program. Customers are not likely to outgrow Commence CRM. It offers a broader scope of functionality than similar priced products.

Customization – Commence CRM offers the flexibility to tailor the application suite without programmer intervention. Unlike competitive programs that offer basic functionality out of the box, with Commence CRM you can create custom dashboards, custom views, saved searches, add unlimited custom fields, generate custom reports and establish robust security permissions. All customization can be completed by the internal system administrator and training takes less than 1 hour.

Flexible Pricing Policy – While Commence CRM offers four specific product editions there are no limitations of any kind placed upon the customer. Commence CRM is modular in design which means customers can pick and choose the applications they need for their business today and add additional functionality at any time in the future. If for example you require the Help Desk application, but you don’t need Marketing, you can swap one application for the other and pay the lower price. No CRM solution provider offers this level of flexibility or freedom of choice.

Best Practices – With more than two decades of experience and several thousand implementations under their belt, the Commence professional services staff offer a high degree of experience in sales, marketing and customer service with best practices that enable Commence customers to get operational fast and quickly realize the maximum value from the software.

Reliable Customer Service – Commence CRM has built a reputation for delivering a high quality product and outstanding customer service. In addition to an assigned personal account manager, the company provides a series of self-service programs such as:  a web based Knowledgebase, a Frequently Asked Questions area accessible 24/7, free product training videos, an online chat and a Customer Portal part of the CRM solution that the vendor uses internally to provide best in class service.

Overview of Commence CRM Features

  • “Conversations” internal chat
  • Account management
  • Analytics
  • Contact management
  • Customer service/help desk
  • Full mobile support
  • Google apps integration
  • Lead ranking and scoring
  • Marketing campaign management
  • Organization chart
  • Outlook integration
  • Pipeline management
  • Project management
  • Sales management
  • Sales performance
  • Social CRM

What Problems Will Commence CRM Solve?

Lead Qualification – Businesses often struggle with lead management and lead qualification. The Commence Leads module enables leads to be captured and automatically integrated into the Commence CRM system while also offering  a built-in “automated business process” feature that automatically ranks and color codes each lead based on pre-set criteria. This feature is unique and ensures customers that their sales team becomes laser focused on the most promising new business opportunities. Customers have reported a significantly higher rate of closure and more accurate monthly and quarterly sales reporting.

Sales Process Management – Implementing a sales methodology or structure is no easy task and often requires outside expertise. Commence CRM has been designed to work with the majority of standard sales methodology programs such as Sandler Systems, Miller Heiman, Dale Carnegie and others. Commence’s professional services team is highly trained in best practices for sales management and has assisted numerous customers in automating the sales process using these methodologies and others resulting in improving sales execution and more sales.

Customer Service – Commence CRM’s Customer Service Portal has resulted in a significant improvement in the customer’s buying experience and the level of service they receive. The portal provides customers with a web-based self service Knowledgebase and Frequently Asked Questions area where they can get answers to their questions 24 hour a day, 7 days a week. If they are unable to attain the information they need they can then submit a service ticket directly into the Commence CRM system and get notification that it has been received and has already been assigned to a support representative. This functionality has served to significantly reduce the number of service calls while enabling Commence customers to provide best in class customer service around the clock without adding personnel.

Commence CRM Position In Our Categories

Because companies have unique business requirements, it is only reasonable they avoid getting an all-encompassing, “perfect” software system. However, it would be difficult to chance on such a software product even among popular software systems. The best thing to undertake can be to write down the several main aspects that necessitate consideration like important features, packages, skill aptitude of staff, organizational size, etc. After which, you must conduct your research fully. Have a look at some of these Commence CRM evaluations and check out each of the software solutions in your list in detail. Such all-encompassing product research ensures you steer clear of ill-fitting applications and subscribe to the system that meets all the function your business requires.

Position of Commence CRM in our main categories:

TOP 100

Commence CRM is one of the top 100 CRM Software products

Commence CRM is also listed in the following subcategories:

Every company is different, and might call for a specific CRM Software solution that will be adjusted to their company size, type of customers and employees and even specific niche they support. It's not wise to count on locating a perfect services that is going to work for each business regardless of their history is. It may be a good idea to read a few Commence CRM CRM Software reviews first and even then you should pay attention to what the solution is supposed to do for your company and your employees. Do you require an easy and straightforward solution with just basic features? Will you really use the advanced functionalities needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy solution that will fit your budget.

How Much Does Commence CRM Cost?

Commence CRM Pricing Plans:

Free Trial

Sales CRM

$19 user/month

Marketing CRM

$35 user/month

Customer Service CRM

$50 user/month

Project Management CRM

$65 user/month

Commence CRM offers four editions. All editions billed annually. Monthly billing is also available, call the vendor for pricing details. Minimum 5 users.

Sales CRM: $19 user/month

  • Accounts and contacts
  • Customizable dashboard
  • E-mail integration
  • Forecast and reporting
  • Lead scoring and assignment
  • Mobile
  • Sales analytics
  • Sales opportunity management
  • Task, alerts, reminders

Marketing CRM: $35 user/month

  • Includes Sales CRM features plus:
  • Document library
  • Drip marketing
  • Letter templates
  • Marketing analytics
  • Marketing automation
  • Mass email
  • Web to lead capture

Customer Service CRM: $50 user/month

  • Includes Marketing CRM features plus:
  • Automated ticketing system
  • Customer service
  • FAQ
  • Knowledgebase
  • New customer portal
  • Reporting
  • Support analytics
  • Support dashboard

Project Management CRM: $65 user/month

  • Includes Customer Service CRM features plus:
  • Group calendaring
  • Project dashboard
  • Project management
  • Project tasks
  • Reporting
  • Time slips

User Satisfaction

Positive Social Media Mentions 102
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Commence CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Commence CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Commence CRM Comparisons

Commence CRM user reviews

I can manage the system on my own

Read full review >
Ken
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: 11-50 Employees Industry: Computer software

Customizable for our business

Read full review >
Johnnie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Information Technology

The app is easy to customize

Read full review >
Jacob
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Wholesale

Robust and flexible CRM solution

Read full review >
Leticia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Computer Software

Easy to use application

Read full review >
Kari
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2018 Company Size: More than 100 Employees Industry: Construction

What are Commence CRM pricing details?

Commence CRM Pricing Plans:

Free Trial

Sales CRM

$19 user/month

Marketing CRM

$35 user/month

Customer Service CRM

$50 user/month

Project Management CRM

$65 user/month

Commence CRM offers four editions. All editions billed annually. Monthly billing is also available, call the vendor for pricing details. Minimum 5 users.

Sales CRM: $19 user/month

  • Accounts and contacts
  • Customizable dashboard
  • E-mail integration
  • Forecast and reporting
  • Lead scoring and assignment
  • Mobile
  • Sales analytics
  • Sales opportunity management
  • Task, alerts, reminders

Marketing CRM: $35 user/month

  • Includes Sales CRM features plus:
  • Document library
  • Drip marketing
  • Letter templates
  • Marketing analytics
  • Marketing automation
  • Mass email
  • Web to lead capture

Customer Service CRM: $50 user/month

  • Includes Marketing CRM features plus:
  • Automated ticketing system
  • Customer service
  • FAQ
  • Knowledgebase
  • New customer portal
  • Reporting
  • Support analytics
  • Support dashboard

Project Management CRM: $65 user/month

  • Includes Customer Service CRM features plus:
  • Group calendaring
  • Project dashboard
  • Project management
  • Project tasks
  • Reporting
  • Time slips

What integrations are available for Commence CRM?

Commence CRM is built with industry standard technology that offers both scalability and high performance. An Application Programming Interface (API) enables integration between Commence CRM and other third party applications.

Commence CRM average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Carrie

PROS: We use Commence desktop CRM software to build custom CRM systems for our SME clients. It is a flexible solution that can be used to build a software that works according to clients’ business practices instead of having to tweak the practices to suit the software. After the initial implementation, a client can continue to develop the CRM according to their needs without needing IT skills or costly outsourced services. Plus, Commence desktop works well with the familiar MS Office suite.

CONS: Commence Desktop is not constructed on a standard SQL database which means we have to import records coming from outside. However, the compact and small proprietary database does fast backups and runs. It would also be nice to have a web connection.

Reviewed 1 year ago

Read full review >

The least favorable review

Kari

PROS: The product is packed with features, it is easy to use, provides fast return on investment, and the customer support is excellent. We tried out many CRM systems and Commence gives us the best value for money. We are happy with what we can do with the app and the reports we can generate.

CONS: We sell our product to big educational institutions. The sales cycle is long and complicated and we need to store large amounts of data such as email correspondence, documents, activities, and notes and history. We had been utilizing multiple solutions to manage our work and struggled to maintain a complete history of customer data. Commence CRM helps us use a single consolidated program for our CRM needs. All data is stored in the cloud which means we can access the latest info anytime, anywhere. Plus, the customer support is top rate.

Reviewed 1 year ago

Read full review >

More reviews from 10 actual users:

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I can manage the system on my own

Read full review >
Ken
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: 11-50 Employees Industry: Computer software

PROS: The architecture and functionality of Commence CRM show that there are no limits when it comes to useful features. The best part is I can own and manage the system on my own without needing to contact the vendor for modifications. Sales needs timely info for success. Other CRM apps that I have used posed obstacles when it comes to data and ownership. Commence is a neutral system which means I can modify the solution and have the workflows and changes transmitted throughout my business without needing to contact the vendor or a third party. There are no limits to what I can do with the software and I do not have pay any fees for it.

CONS: The interface could be modernized and there could be better data mining tools, for example, through Excel.

What do you think about this review? Great Poor

Customizable for our business

Read full review >
Johnnie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Information Technology

PROS: Commence CRM offers all the features we need to manage our customer data. The system is easy to use and new employees can quickly learn to use it. We have customized the CRM for our business processes to track customer data. Plus, the app has smoothly integrated with our Outlook system, which helps us seamlessly track emails for all contacts.

CONS: We need to properly handle changes and not over-use the system’s flexibility. This means we need to avoid complex data tables and unsightly color schemes. This task needs proper management, and we use the permissions feature to ensure only authorized employees can make changes to the system.

What do you think about this review? Great Poor

The app is easy to customize

Read full review >
Jacob
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Wholesale

PROS: We have been using the Commence RM Enterprise Edition for the past 17 years. We use the on-premise version and their cloud-based system. The best part is it is easy to customize the app for your needs. I have designed integrated modules for a range of tasks such as catalog fulfillment, project management, marketing campaigns, expense report submissions, sales lead handling, sales call reporting, customer interactions and more.

CONS: There are a couple of issues: Client-server synchronization and connectivity to other databases. Commence CRM is a distributed database, which means each client has its own copy compared to a centralized database, which has a single copy that each user can connect to and use. The downside is the client databases needs to be synchronized regularly with the server database. If you have a big database, this needs to be done daily and the process is slow and vulnerable to glitches. The second issue is connectivity to other databases. It has proved to be troublesome while it is available. I maintain a separate system for manually updating the solution when this happens – but it takes plenty of time for our big database. We cannot move to their cloud system with our current database and would have to use their out of the box database.

What do you think about this review? Great Poor

Robust and flexible CRM solution

Read full review >
Leticia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Commence CRM’s plus points are its robust syncing functionality and rich features. Plus, the apps works online and offline, and can be easily customized for changing needs.

CONS: The desktop product’s interface is a little dated, but this compensated by the robust power the app offers to end users as well as IT staff who can tailor it for their needs by adding custom features easily and quickly.

What do you think about this review? Great Poor

Easy to use application

Read full review >
Kari
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2018 Company Size: More than 100 Employees Industry: Construction

PROS: The product is packed with features, it is easy to use, provides fast return on investment, and the customer support is excellent. We tried out many CRM systems and Commence gives us the best value for money. We are happy with what we can do with the app and the reports we can generate.

CONS: We sell our product to big educational institutions. The sales cycle is long and complicated and we need to store large amounts of data such as email correspondence, documents, activities, and notes and history. We had been utilizing multiple solutions to manage our work and struggled to maintain a complete history of customer data. Commence CRM helps us use a single consolidated program for our CRM needs. All data is stored in the cloud which means we can access the latest info anytime, anywhere. Plus, the customer support is top rate.

What do you think about this review? Great Poor

We use Commence CRM for SMEs

Read full review >
Carrie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.08.2018 Company Size: More than 100 Employees Industry: N/A

PROS: We use Commence desktop CRM software to build custom CRM systems for our SME clients. It is a flexible solution that can be used to build a software that works according to clients’ business practices instead of having to tweak the practices to suit the software. After the initial implementation, a client can continue to develop the CRM according to their needs without needing IT skills or costly outsourced services. Plus, Commence desktop works well with the familiar MS Office suite.

CONS: Commence Desktop is not constructed on a standard SQL database which means we have to import records coming from outside. However, the compact and small proprietary database does fast backups and runs. It would also be nice to have a web connection.

What do you think about this review? Great Poor

Customizable for our needs

Read full review >
Kirk
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2018 Company Size: 1-10 Employees Industry: Insurance

PROS: We have been using Commence CRM for more than 20 years and we have not found any other app that can compete with this solution. Our company optimizes workflow processes for clients, therefore our work rotates around strict processes and Commence CRM can be easily customized for our requirements. The system offers great synchronization and you get 100% functionality even when working offline and in the field. We upgraded our Microsoft products recently and Commence continued to work without a hitch. We wish all systems were like this.

CONS: The web-based version of Commence CRM is not as robust as its RM edition which we use. The RM edition operates fine on Windows tablets, but its functionality is not as robust on Mac and Android devices.

What do you think about this review? Great Poor

Offers excellent functionality at an affordable rate

Read full review >
Priscilla
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.02.2018 Company Size: More than 100 Employees Industry: N/A

PROS: You can add modules for project management, customer service, marketing, sales opportunity management, and contact management at an affordable rate. The vendor provides top notch customer support with knowledgeable and helpful agents. The system is intuitive and easy to use, and we plan to add more modules in the future.

CONS: There are no complaints as Commence CRM fulfills all our expectations.

What do you think about this review? Great Poor

Intuitive and easily customizable solution

Read full review >
Geneva
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: Commence CRM offers the perfect balance between cheap solutions that provide basic features and full-featured systems like Salesforce and Microsoft Dynamics that are expensive and difficult to use. Commence offers an intuitive user interface and you can easily customize the app for your needs. Other top features are a customizable dashboard and top notch reporting functionality with built-in analytics.

CONS: We have no complaints about Commence CRM. It is a cloud-based solution which means we need a stable internet connection, which thankfully we have in our area.

What do you think about this review? Great Poor

Very mature product and company with outstanding track record in CRM

Read full review >
Robert Slavin
4/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.07.2017 Company Size: 11-50 Employees Industry: Investment Management

PROS: Ease of use and flexibility coupled with stronger functionality then other products at this price point. Has an integrated customer service ticketing and project management module that most others don't have.

CONS: Integration with accounting is limited at this time.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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