Price

$19

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Commence CRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is Commence CRM?

Commence CRM is an online CRM for small to mid-size companies. You can use the app for improved market segmentation, and increased sales and profitability.

Commence CRM can help in managing the sales cycle and building brand recognition. You can also depend on the vendor’s reliable customer service to resolve any issues you may have promptly.

Overview of Commence CRM Benefits

Comprehensive Application Suite –  Commence CRM offers functionality that is  traditionally only available in higher end more costly solutions. In addition to traditional contact management, sales, marketing and lead management, Commence CRM offers a fully integrated Help Desk solution with a Customer Portal, a Project Management application, a Document Library, a pre-built Analytics Module, Social CRM and the ability to integrate with disparate systems like accounting programs. Integration to MS Outlook, and other email programs and full mobile access are incorporated in each of the product editions. Other unique features include lead ranking and color coding, customer ranking and color coding, a built-in organization chart and a drip marketing program. Customers are not likely to outgrow Commence CRM. It offers a broader scope of functionality than similar priced products.

Customization – Commence CRM offers the flexibility to tailor the application suite without programmer intervention. Unlike competitive programs that offer basic functionality out of the box, with Commence CRM you can create custom dashboards, custom views, saved searches, add unlimited custom fields, generate custom reports and establish robust security permissions. All customization can be completed by the internal system administrator and training takes less than 1 hour.

Flexible Pricing Policy – While Commence CRM offers four specific product editions there are no limitations of any kind placed upon the customer. Commence CRM is modular in design which means customers can pick and choose the applications they need for their business today and add additional functionality at any time in the future. If for example you require the Help Desk application, but you don’t need Marketing, you can swap one application for the other and pay the lower price. No CRM solution provider offers this level of flexibility or freedom of choice.

Best Practices – With more than two decades of experience and several thousand implementations under their belt, the Commence professional services staff offer a high degree of experience in sales, marketing and customer service with best practices that enable Commence customers to get operational fast and quickly realize the maximum value from the software.

Reliable Customer Service – Commence CRM has built a reputation for delivering a high quality product and outstanding customer service. In addition to an assigned personal account manager, the company provides a series of self-service programs such as:  a web based Knowledgebase, a Frequently Asked Questions area accessible 24/7, free product training videos, an online chat and a Customer Portal part of the CRM solution that the vendor uses internally to provide best in class service.

Overview of Commence CRM Features

  • “Conversations” internal chat
  • Account management
  • Analytics
  • Contact management
  • Customer service/help desk
  • Full mobile support
  • Google apps integration
  • Lead ranking and scoring
  • Marketing campaign management
  • Organization chart
  • Outlook integration
  • Pipeline management
  • Project management
  • Sales management
  • Sales performance
  • Social CRM

What Problems Will Commence CRM Solve?

Lead Qualification – Businesses often struggle with lead management and lead qualification. The Commence Leads module enables leads to be captured and automatically integrated into the Commence CRM system while also offering  a built-in “automated business process” feature that automatically ranks and color codes each lead based on pre-set criteria. This feature is unique and ensures customers that their sales team becomes laser focused on the most promising new business opportunities. Customers have reported a significantly higher rate of closure and more accurate monthly and quarterly sales reporting.

Sales Process Management – Implementing a sales methodology or structure is no easy task and often requires outside expertise. Commence CRM has been designed to work with the majority of standard sales methodology programs such as Sandler Systems, Miller Heiman, Dale Carnegie and others. Commence’s professional services team is highly trained in best practices for sales management and has assisted numerous customers in automating the sales process using these methodologies and others resulting in improving sales execution and more sales.

Customer Service – Commence CRM’s Customer Service Portal has resulted in a significant improvement in the customer’s buying experience and the level of service they receive. The portal provides customers with a web-based self service Knowledgebase and Frequently Asked Questions area where they can get answers to their questions 24 hour a day, 7 days a week. If they are unable to attain the information they need they can then submit a service ticket directly into the Commence CRM system and get notification that it has been received and has already been assigned to a support representative. This functionality has served to significantly reduce the number of service calls while enabling Commence customers to provide best in class customer service around the clock without adding personnel.

Commence CRM Position In Our Categories

Position of Commence CRM in our main categories:

100

Commence CRM is one of the top 100 CRM Software products

100

Commence CRM is one of the top 100
CRM Software products


Commence CRM is also listed in the following subcategories:

Category:Position:Category:Position:
Social CRM Software#16
Category:Position:
Social CRM Software#16

Every business is different, and can need a specific CRM Software solution that will be fit for their company size, type of clients and staff and even individual niche they cater to. You should not count on getting an ideal solution that will be suitable for every company no matter what their background is. It may be a good idea to read a few Commence CRM reviews first and even then you should keep in mind what the service is intended to do for your company and your workers. Do you need a simple and intuitive solution with only elementary functions? Will you really use the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid service that will fit your budget.

How Much Does Commence CRM Cost?

Commence CRM Pricing Plans:

Commence CRM offers four editions. All editions billed annually. Monthly billing is also available, call the vendor for pricing details. Minimum 5 users.

Sales CRM: $19 user/month

  • Accounts and contacts
  • Customizable dashboard
  • E-mail integration
  • Forecast and reporting
  • Lead scoring and assignment
  • Mobile
  • Sales analytics
  • Sales opportunity management
  • Task, alerts, reminders

Marketing CRM: $35 user/month

  • Includes Sales CRM features plus:
  • Document library
  • Drip marketing
  • Letter templates
  • Marketing analytics
  • Marketing automation
  • Mass email
  • Web to lead capture

Customer Service CRM: $50 user/month

  • Includes Marketing CRM features plus:
  • Automated ticketing system
  • Customer service
  • FAQ
  • Knowledgebase
  • New customer portal
  • Reporting
  • Support analytics
  • Support dashboard

Project Management CRM: $65 user/month

  • Includes Customer Service CRM features plus:
  • Group calendaring
  • Project dashboard
  • Project management
  • Project tasks
  • Reporting
  • Time slips

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Commence CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Commence CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Ireland
  • Canada
  • South Africa
  • Europe
  • Australia
  • Germany
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Commence CRM User Reviews

What are Commence CRM pricing details?

Commence CRM Pricing Plans:

Commence CRM offers four editions. All editions billed annually. Monthly billing is also available, call the vendor for pricing details. Minimum 5 users.

Sales CRM: $19 user/month

  • Accounts and contacts
  • Customizable dashboard
  • E-mail integration
  • Forecast and reporting
  • Lead scoring and assignment
  • Mobile
  • Sales analytics
  • Sales opportunity management
  • Task, alerts, reminders

Marketing CRM: $35 user/month

  • Includes Sales CRM features plus:
  • Document library
  • Drip marketing
  • Letter templates
  • Marketing analytics
  • Marketing automation
  • Mass email
  • Web to lead capture

Customer Service CRM: $50 user/month

  • Includes Marketing CRM features plus:
  • Automated ticketing system
  • Customer service
  • FAQ
  • Knowledgebase
  • New customer portal
  • Reporting
  • Support analytics
  • Support dashboard

Project Management CRM: $65 user/month

  • Includes Customer Service CRM features plus:
  • Group calendaring
  • Project dashboard
  • Project management
  • Project tasks
  • Reporting
  • Time slips

What integrations are available for Commence CRM?

Commence CRM is built with industry standard technology that offers both scalability and high performance. An Application Programming Interface (API) enables integration between Commence CRM and other third party applications.

User reviews


User reviews in total: 10

7
3
0
0
0

Average Rating:

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The most favorable review

Leticia R.

3 months ago


Pros:
Commence CRM’s plus points are its robust syncing functionality and rich features. Plus, the apps works online and offline, and can be easily customized for changing needs.

Cons:
The desktop product’s interface is a little dated, but this compensated by the robust power the app offers to end users as well as IT staff who can tailor it for their needs by adding custom features easily and quickly.

The least favorable review

Robert Slavin

2 months ago


Pros:
Ease of use and flexibility coupled with stronger functionality then other products at this price point. Has an integrated customer service ticketing and project management module that most others don't have.

Cons:
Integration with accounting is limited at this time.

Robert Slavin
Report a concern

Published 2 months ago
Pro
review
Ease of use and flexibility coupled with stronger functionality then other products at this price point. Has an integrated customer service ticketing and project...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Commence CRM’s plus points are its robust syncing functionality and rich features. Plus, the apps works online and offline, and can be easily customized for changing...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Commence CRM offers all the features we need to manage our customer data. The system is easy to use and new employees can quickly learn to use it. We have customized the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
You can add modules for project management, customer service, marketing, sales


What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The architecture and functionality of Commence CRM show that there are no limits when it comes to useful features. The best part is I can own and manage the system on my...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Commence CRM offers the perfect balance between cheap solutions that provide basic features and full-featured systems like Salesforce and Microsoft Dynamics that are...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
We have been using the Commence RM Enterprise Edition for the past 17 years. We use the on-premise version and their cloud-based system. The best part is it is easy to...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The product is packed with features, it is easy to use, provides fast return on investment, and the customer support is excellent. We tried out many CRM systems and...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
We have been using Commence CRM for more than 20 years and we have not found any other app that can compete with this solution. Our company optimizes workflow processes...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
We use Commence desktop CRM software to build custom CRM systems for our SME clients. It is a flexible solution...



What do you think about this review? Great Poor

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