- Home CRM Software Commence CRM Very mature product and company with outstanding track record in CRM
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User review
of Commence CRM
Very mature product and company with outstanding track record in CRM
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by Robert Slavin
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use and flexibility coupled with stronger functionality then other products at this price point. Has an integrated customer service ticketing and project management module that most others don't have.
What aspects are problematic or could work better?
Integration with accounting is limited at this time.
What features/services would you like to see in future versions of this product?
Cant say as we are very happy with the functionality.
What specific problems in your company were solved by this product?
Complete control of the sales process and 1 central database of all customer information accessible via any device. We can see sales history service history, projects, service history all on 1 screen.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Investment Management
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Goldmine
Why did you decide to change it?
Product was not meeting our changing requirements
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
1,000 total
What is your total annual cost for using this product?
$3,600
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Sales & Marketing Automation
Email Marketing very good
4
Campaign Management ok
3
Integrations
Social Network Integration ok
3
General Features
Customization very good
4
