The app is easy to customize

What are the best aspects of this product?

We have been using the Commence RM Enterprise Edition for the past 17 years. We use the on-premise version and their cloud-based system. The best part is it is easy to customize the app for your needs. I have designed integrated modules for a range of tasks such as catalog fulfillment, project management, marketing campaigns, expense report submissions, sales lead handling, sales call reporting, customer interactions and more.

What aspects are problematic or could work better?

There are a couple of issues: Client-server synchronization and connectivity to other databases. Commence CRM is a distributed database, which means each client has its own copy compared to a centralized database, which has a single copy that each user can connect to and use. The downside is the client databases needs to be synchronized regularly with the server database. If you have a big database, this needs to be done daily and the process is slow and vulnerable to glitches. The second issue is connectivity to other databases. It has proved to be troublesome while it is available. I maintain a separate system for manually updating the solution when this happens – but it takes plenty of time for our big database. We cannot move to their cloud system with our current database and would have to use their out of the box database.

What specific problems in your company were solved by this product?

We are using Commence CRM to run marketing campaigns, for sales force automation, and internal communication between our sales, marketing, and accounting business units.

Are you a current user of this product?

Yes