We use Commence CRM for SMEs

What are the best aspects of this product?

We use Commence desktop CRM software to build custom CRM systems for our SME clients. It is a flexible solution that can be used to build a software that works according to clients’ business practices instead of having to tweak the practices to suit the software. After the initial implementation, a client can continue to develop the CRM according to their needs without needing IT skills or costly outsourced services. Plus, Commence desktop works well with the familiar MS Office suite.

What aspects are problematic or could work better?

Commence Desktop is not constructed on a standard SQL database which means we have to import records coming from outside. However, the compact and small proprietary database does fast backups and runs. It would also be nice to have a web connection.

What specific problems in your company were solved by this product?

We use Commence CRM to computerize the specific requirements of SMEs based on their business processes. The app also helps to track progress continuously and improve efficiency through Business Process Reingineering (BPR). We use the solution for companies in the following sectors: real estate, tennis clubs, and gyms, project management, accounting consulting, loyalty systems, e-campaigns and social media, government, wellness centers, insurance, and sales and distribution.

Are you a current user of this product?

Yes