User review
of CompletePBX 5
Enhanced UC Solution
-
by Benny Abramovitz
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
- Simple & Intuitive Admin GUI
- Outstanding features (Class of Service, Enhanced Fax2Mail, etc.)
- Recordings management
- Unified Communication
What aspects are problematic or could work better?
- Contact Center reports
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Telecommunications
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It facilitates unified communications for enhanced efficiency.
FEATURE DETAILS
Call accounting ok
3
Call forwarding amazing
5
Voicemail amazing
5
Conference calling amazing
5
Customer system self administration amazing
5
Greetings amazing
5
Instant messaging amazing
5
IVR systems amazing
5
On hold messages amazing
5
Speed dialing and CTI very good
4
Transferring calls amazing
5
VoIP phone calls amazing
5
