User review
of CompletePBX 5
Good value for money
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Easy to set up and extremely flexible to meet all our call routing requirements, which in our case were not straight forward. Cloud call recording is just what we needed.
What aspects are problematic or could work better?
All in all we like it a lot, but it would be nice to have better CRM integration.
What features/services would you like to see in future versions of this product?
More CRM integrations.
What specific problems in your company were solved by this product?
Significantly reduced telephony costs.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It is scalable for our needs.
- It offers enterprise-level features.
- It facilitates unified communications for enhanced efficiency.
- It helps to improve our customer service quality.
PRICING & COSTS
What was the cost of implementing this product?
3500
What is your total annual cost for using this product?
350
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Call accounting ok
3
Call forwarding very good
4
Voicemail amazing
5
Conference calling amazing
5
Customer system self administration very good
4
Greetings very good
4
Instant messaging mediocre
2
IVR systems amazing
5
On hold messages amazing
5
Speed dialing and CTI very good
4
Transferring calls very good
4
VoIP phone calls amazing
5
