What are the best aspects of this product?
I really love the mobile app that comes with this tool. This means that I can track my expenses when traveling. It eliminates the need to keep the receipts as you can take photos and upload them on the application to create the expense report. I am able to do this on the move thank to the mobile applications Concur has. When I go for business trips, I can record those expenses I incur and submit a report at the end or when I get home. This means that my refunds are processed with ease and fast where I can receive my cash before the week ends.
What aspects are problematic or could work better?
It is not designed to accommodate a complicated system where expenses are categorized in different groups for the purpose of exemptions. For example, when using university funds, it can be difficult to know where to group a certain class of expenses that you incur during your business trips. This means that when you submit the report, it may be sent back to you to correct or add an item under a particular group of expenses. This means that your money will not arrive as soon as you would have expected. It would be better if there was such a feature on the tool that allows you to know which expense belongs to what group and so on. This would save a lot of time and effort.
What specific problems in your company were solved by this product?
It has made everything to move fast altogether. Before we could implement this tool in our company, creating and submitting of expense reports was done manually. You had to gather all our receipts from your business trip and then pile them together before you send them. It was a risky experience as all receipts may fail to reach as scheduled. Also, it took a lot of time to get the refunds for the expenses you incurred during your trip. Thanks to Concur we can now get our money within a few days as you only have to take photos of the receipts and submit them electronically for approval. Apart from that, we are assured of the security of the receipts or the reports we send.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?