What are the best aspects of this product?
It is a great tool for tracking your travel expenses. Once you incur expenses during our business related trips, you will be able to use this tool to capture the details of the receipts and then submit it in the form of reports. It helps you to store those receipts for the purpose of verification, reference, and approval for reimbursements. Managing those receipts and expenses is made easy by the mobile app that comes with this product. Once you take photos of the receipts and upload them, your reimbursement will be fast and easy to process. There is also a web based version which does the trick when it comes to tracking what employees have spent during their business travels.
What aspects are problematic or could work better?
Everything is smooth as it is with this tool. When we experience problems with how to use it or simply glitches with this tool, customer support was highly responsive to react and provide a quick solution to get us back on track. The entire journey from start was smooth and we could have never asked for more. It proved to be what we needed for tracking travel expenses for our employees and reimbursement of the same. In short, there is nothing to dislike about this tool as we have had much success with it since implementation. It is now much easier to manage all those travel expenses.
What specific problems in your company were solved by this product?
The biggest problem we have been able to solve is time. We used to spend a lot of time preparing those expense reports for travel costs employee incur during their business trips. That is no more as we have Concur to thank for that. We are able to prepare those reports without much hustle and assign each report to an employee. Also, the reimbursement used to take a lot of time but now we can do it within a short period. Preparing expense reports can be straining for the employees and time consuming. However, with Concur we are able to track and record those expenses as they are incurred and submit at the end of the trip with ease.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?