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User review of Concur

This is the worst usability nightmare I have come across in decades.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Cannot find any good aspects except for things which should be considered normal, like that it works in a browser.

What aspects are problematic or could work better?

Usability overall
Stability - data gets lost or mangled up occasionally

What features/services would you like to see in future versions of this product?

I would like to never see this software ever again.

What specific problems in your company were solved by this product?

None. The software created new problems instead of solving the old ones. Now the costs of documenting travel expenses has more than doubled.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Medical Devices

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

General Ledger

Journal Entries
1
very poor
Tags/Dimensions
1
very poor
Audit Trail
1
very poor

Accounts Receivables

Invoice Customization
1
very poor

Accounts Payable

Payment Processing
1
very poor

Reporting and Analytics

Financial Statements
1
very poor
Dashboards
1
very poor

Platform

Workflow Capability
1
very poor
User, Role, and Access Management
3
ok
Internationalization
3
ok
Output Document Generation
2
mediocre

Integration

Data Import and Export Tools
3
ok

Others

Time and Expense
1
very poor
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